Employee engagement

Beskrivelse

Employee engagement is an emerging theme for many organisations, how in changing times, with differing employees and constant market pressures they get the best from their people.

So what is employee engagement?

• What’s the difference between engagement and engaging employees?
  
• How to be an engaging leader and work for the benefit of everyone?
  
• What are the keys to success and the pitfalls to be avoided?
  

This book explores where employee engagement came from, what the influences are and drivers for engaged employees and how to turn strategy into action.

The book also reflects on the nature of leaders, coaching and mentoring within organisations as triggers for successful employee engagement.

It also looks at the changing world of work and the adapting types and forms of motivation to inspire and keep employees engaged throughout their career.

Case studies, practical examples and guidelines are throughout the book which helps to answer the key question of how to help all employees be engaged

Innhold

1. What is employee engagement? 
   
   1. History 
      
   2. Research by Gallup 
      
   3. Involvement or commitment or engagement 
      
   4. Drivers for engagement 
      
   5. Summary 
      
2. How does this fit into the organisation? 
   
   1. Where does employee engagement fit into organisational development? 
      
   2. How do we create the conditions for successful employee engagement? 
      
   3. The mounting field of evidence for employee engagement 
      
   4. What do conditions for successful employee engagement look like? 
      
   5. Some common mistakes 
      
   6. Summary 
      
3. The trouble with people, employees, gurus and happiness? 
   
   1. The engagement gurus – what they offer? 
      
   2. understanding motivation of employees 
      
   3. The changing thinking about motivation 
      
   4. The links between happiness, well being and employee engagement 
      
   5. Summary 
      
4. What’s changing in the world of work? 
   
   1. Where are we now with work? 
      
   2. What about the Psychological Contract? 
      
   3. How can it all be fair? 
      
   4. A glimpse into the future 
      
   5. Summary 
      
5. What part does respect play? 
   
   1. Gaining trust 
      
   2. Keeping trust 
      
   3. Working with the unengaged, bored, disinterested and those who have given up caring 
      
   4. Summary 
      
6. What drives the need for employee engagement? 
   
   1. The influences for employee engagement 
      
   2. The four dimensions of employee engagement 
      
   3. Applying the engaging organisations model 
      
   4. How to create employee engagement? 
      
   5. Summary 
      
7. The Stages of employees’ engagement? 
   
   1. The characteristics of an engaged employee 
      
   2. How to spot one by what they do 
      
   3. Where does engagement start? 
      
   4. How to keep engagement going? 
      
   5. Summary 
      
8. The steps and tools for engagement 
   
   1. Surveys 
      
   2. Focus groups 
      
   3. Other methods 
      
   4. Reporting back and action planning 
      
   5. Summary 
      
9. Getting the foundations right engaging communication and timing 
   
   1. Engaging and enabling through coaching and mentoring 
      
   2. Engaging Leadership 
      
   3. Alignment 
      
   4. To drip feed or explode 
      
   5. Summary 
      
10. The future of employee engagement 
    
    1. The Chartered Institute for Professional Development (CIPD) view 
       
    2. The ACAS view 
       
    3. The Sunday Times best companies view 
       
    4. Implications for the future 
       
    5. Summary 
       
11. Micro Case studies and conclusions 
    
    1. Some case study illustrations 
       
    2. What helps you get engaging employees? 
       
    3. Summary 
       
12. Key themes summary, further reading and resources